Additional Support

Additional Support - Stellar Cart

Need more help? You're in the right place! At Stellar Cart, we're dedicated to making your shopping experience smooth and stress-free. Whether you have questions about products, need technical assistance, or want personalized recommendations, our support team is here for you.

We specialize in:

  • Kids Garments
  • Men's & Women's Garments
  • Electronic Gadgets
  • Watches
  • Perfumes
  • Hand Bags
  • Makeup
  • Ladies & Gents Footwear

Contact Our Support Team

We're available 7 days a week to assist you!



Method Details
Phone (Call/WhatsApp) +92 300 7165026 +92 346 7165026 Response within 5 minutes during business hours
Email info.stellarcart.shopify@gmail.com Replies within 12–24 hours
Business Hours Monday–Saturday: 10:00 AM – 8:00 PM PKT Sunday: 12:00 PM – 6:00 PM PKT

Tip: For fastest help, WhatsApp us with your Order ID and a clear description (or photo) of your issue.

Common Support Topics

🛠️ Technical Help

  • Website not loading? Try clearing your browser cache or using incognito mode.
  • Checkout issues? Ensure your internet is stable and try a different payment method.
  • App problems? Update your browser or try our mobile-friendly site.

📦 Order Assistance

  • Want to change address or item? Contact us within 1 hour of placing the order.
  • Order stuck or delayed? Share your tracking number — we’ll follow up with the courier.
  • COD not available in your area? We’ll guide you through secure online payment options.

🎨 Product Recommendations

Unsure what to buy? Let us help!

  • Need outfit ideas for kids or adults?
  • Looking for gadget compatibility (e.g., phone chargers, smartwatches)?
  • Want perfume or makeup for your skin type?

Just reply with your needs — our style & tech experts will suggest the best matches!

Live Chat (Coming Soon!)

We're working on adding live chat directly on the website. Stay tuned!

Self-Service Options



Feature How to Use
Order Tracking Log in → Go to "My Orders" → Click "Track"
Size Guide Available on every garment & footwear product page
Return Portal Email us → We send you a return form & label
Wishlist Click the ❤️ on any product to save for later

Feedback & Suggestions

We’d love to hear from you! Help us improve by sharing your ideas or experience.

👉 Submit Feedback (Google Form Link - Add your own) Or just reply to any email from us!

Emergency Support (Defective/Damaged Items)

Act fast! Report within 48 hours of delivery:

  1. Take clear photos of the issue.
  2. WhatsApp or email us with:
    • Order number
    • Product name
    • Photos
  3. We’ll send a free replacement or refund — no questions asked.

You’re not just a customer — you’re part of the Stellar Cart family. We’re here until you’re 100% satisfied. 💫

Stellar Cart Support Team 📞 +92 300 7165026 | +92 346 7165026 📧 info.stellarcart.shopify@gmail.com 🌐 stellarcart.shopify.com