Order Status
Order Status - Stellar Cart
Track your order in real-time — from Karachi to your doorstep! Whether it’s Kids Garments, Fashion, Footwear, Gadgets, Watches, Perfumes, Handbags, or Makeup, know exactly where your package is.
🚚 Check Your Order Status
🔍 Enter Your Order Details
Tip: Check your email/SMS for the tracking link we sent!
📱 Instant Tracking via WhatsApp (Fastest!)
| Action | WhatsApp Link |
|---|---|
| Track Any Order | 📱 Send Order ID |
| Delayed Delivery? | 📱 Report Issue |
| Change Address? | 📱 Update Now |
📦 Order Journey (What Each Status Means)
| Status | Meaning | Next Step |
|---|---|---|
| Order Placed | We received your order | Processing in 1–2 hrs |
| Payment Confirmed | Money received | Packing starts |
| Packed | Items boxed & labeled | Handed to courier |
| Shipped | With courier (TCS / Leopard / DHL) | Tracking link sent |
| Out for Delivery | Courier driver en route | Get ready! |
| Delivered | At your door | Enjoy! |
| Canceled | Order stopped | Refund in 3–5 days |
| Returned | Item coming back | Refund after inspection |
🌍 International Orders
Customs Hold? Courier will call you. Pay duty → release parcel.
⚡ Common Questions
Q: I didn’t get a tracking link?
A:
- Check spam/junk folder
- Log in to My Account → Orders
- WhatsApp us your Order ID
Q: Can I change delivery address?
A: Yes — within 1 hour of placing order. After that, only if not shipped.
Q: My order says “Delivered” but I didn’t receive it?
A:
- Check with neighbors / security
- WhatsApp us within 24 hrs with photo of empty doorstep
- We’ll file claim + reship or refund
Q: How long until delivery?
A:
- Pakistan: 3–7 days
- International: 7–14 days
📧 Get Updates Automatically
- SMS Alerts → On phone number
- Email Updates → On registered email
- Push Notifications → Enable in browser
Want all 3? Turn on in My Account > Notifications
🛠️ Need Help with Order Status?
| Method | Response Time |
|---|---|
| WhatsApp (Fastest) | 5–10 mins |
| Call | +92 300 7165026 |
| info.stellarcart.shopify@gmail.com |
Pro Tip: Send screenshot of your order email for instant help!
Never wonder “Where’s my order?” again. Stellar Cart — Full transparency, full control. 🚚✨