Refund policy
Refund Policy - Stellar Cart
We want you to love every purchase! If something isn’t right, we’re here with a clear, fair, and fast refund process. This policy covers Kids Garments, Men’s & Women’s Garments, Electronic Gadgets, Watches, Perfumes, Hand Bags, Makeup, and Ladies & Gents Footwear.
✅ When You Can Get a Refund
| Situation | Refund Eligible? | Time Limit |
|---|---|---|
| Defective / Damaged Item | YES – 100% Refund | Within 48 hours of delivery |
| Wrong Item Sent | YES – 100% Refund + Free Return | Within 48 hours |
| Change of Mind / Don’t Like It | YES (if unused & returnable) | Within 14 days |
| Size/Color Issue | YES (or exchange) | Within 14 days |
| COD Refused (No Reason) | NO | — |
| Used / Washed / Tags Removed | NO | — |
❌ Non-Refundable Items (Hygiene & Safety)
- Makeup (lipstick, foundation, etc.)
- Perfumes (opened/sealed broken)
- Innerwear, Socks, Underwear
- Personalized or Custom-Made Items
- Electronics (unless dead on arrival or defective within 7 days)
💸 Refund Amount
| Case | Refund % |
|---|---|
| Defective / Wrong Item | 100% (including original shipping) |
| Change of Mind (Returnable) | 100% of product price You pay return shipping |
| Late Return (>14 days) | 0% |
⏱️ Refund Timeline
| Step | Time |
|---|---|
| You request refund | Within policy time |
| We approve & send return label | Within 12 hours |
| You ship back (via TCS/Leopard) | Within 3 days of approval |
| We receive & inspect | 1–2 business days |
| Refund Processed | 5–7 business days |
Total time: Usually 7–10 days from request to money back!
💳 How You Get Your Money Back
| Payment Method | Refund Method |
|---|---|
| Card / Online | Original card (auto) |
| JazzCash / EasyPaisa | Same wallet |
| Bank Transfer | Same account |
| Cash on Delivery (COD) | Bank Transfer (you provide IBAN) |
🚚 How to Request a Refund (3 Easy Steps)
Step 1: Contact Us (Within Time Limit)
WhatsApp / Call: 📞 +92 300 7165026 📞 +92 346 7165026
Email: 📧 info.stellarcart.shopify@gmail.com
Include:
- Order ID
- Product name
- Reason + clear photos/videos
- Bank details (for COD refund)
Step 2: Pack & Ship Back
- Use original packaging
- Include all tags, accessories, invoice
- Ship via TCS or Leopard (keep receipt)
- Free return label provided for defective/wrong items
Step 3: Get Refund!
We inspect → Approve → Money back in 5–7 days
⚠️ Important Rules
- No refund without prior approval
- Return shipping paid by you (unless item is defective/wrong)
- Fake claims = account ban
- International returns: You pay all shipping + duties
- Refused COD parcels: No refund + PKR 300 penalty
❓ Need Help?
Our refund team is super responsive!
| Method | Response Time |
|---|---|
| 5–10 mins (10 AM – 8 PM) | |
| Within 12 hours |
Stellar Cart 📞 +92 300 7165026 | +92 346 7165026 📧 info.stellarcart.shopify@gmail.com 🌐 stellarcart.shopify.com
Shop worry-free — your satisfaction is guaranteed! 💯